This policy explains what personal information Two Brothers collects, how we store and use it, and how you can access or correct it.

Collection of Information

We will only collect your personal information that is reasonably necessary for us to carry on business. We will identify ourselves and the purpose for collecting personal information at the time of collecting this information.

Individuals must request to join our mailing list, generally by registration through our website, alternately by phone, mail or email request or personally at our cellar door, for their information to be collected and stored.

Primarily collection of data by Two Brothers will be for the purpose of keeping subscribers informed about the development of our business, for supplying customers with products ordered, and for improving the way we do business. Types of information we will collect include name, address, phone number, date of birth, historical transaction records, contracts, t-shirt sizes and communications such as letters, faxes and e-mail.

We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at wine@twobrothers.com.au.

Use and Disclosure of Information

Two Brothers will only use personal information to fulfil the purposes for which the information was collected, or as otherwise required by law. Address and contact information may be disclosed to third parties (such as an external mail house or courier) for the purpose of fulfilling orders.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We use personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at wine@twobrothers.com.au. You will be notified when your personal information is collected by any third party that is not our agent or service provider, so you can make an informed choice as to whether or not to share your information with that party.

Data Quality and Security

Information will be stored in a manner which protects and maintains the security of the data, including maintaining secure access and control of use, access and maintenance. We will make reasonable attempts to ensure personal information supplied is correct and up to date.

Access and Correction

When Two Brothers holds information about an individual, on request by that individual we will allow them reasonable access to their personal information, without compromising the security of other individuals' personal information. Should an individual request their personal information be destroyed and cease to be collected, Two Brothers will comply with this request.

Security Policy

Two Brothers uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by us or any outside party. All transactions are performed under 128-bit SSL Certificate. All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data. eWAY is an authorised third-party processor for all the major Australian banks. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Two Brothers. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

Sensitive Information

Sensitive information will not be collected or stored by Two Brothers.

Re-targeting Advertising

As you browse our website, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Two Brothers. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can opt out of AdRoll and their partners’ targeted advertising at any time.

Complaints and Contact Details

If you are concerned that your personal information has been mishandled, or if you wish to obtain additional information about the way we handle privacy issues, you can contact us at:

1105 Vasse Yallingup Siding Rd, Quindalup (PO Box 41, Dunsborough)
Western Australia 6281
wine@twobrothers.com.au
Ph +61 429 448 309