How Two Brothers ships, delivers and handles returns.

We only ship wine within Australia. To buy wine from our website and have it delivered upon completion of payment, the buyer must be at least 18 years of age, be located within Australia and specify a delivery address within Australia.

Despatch & Delivery

Two Brothers uses the Australia Post eParcel Wine Delivery Service as its freight forwarder, and will endeavour to despatch all paid orders within 7 days of receipt of payment. Delivery times may vary due to the operational conditions encountered by our freight forwarder at any given time and therefore Two Brothers cannot guarantee the exact time span for delivery of products to the purchaser.

Estimated delivery times for products ordered from our website are 7–10 working days after despatch for metropolitan areas and 10–14 days after despatch for regional areas. Australia Post eParcel allows deliveries to be tracked in transit, and Two Brothers can provide this service to the buyer on request.

Delivery Instructions

If the buyer specifies delivery instructions using the notes field on the purchasing page of our website, Two Brothers can attach those instructions to the delivery label, but accepts no responsibility if the freight forwarder, at their discretion, refuses to follow those instructions. If no instructions are specified and the buyer is not home at time of delivery, a card will be left in the letter box of the buyer indicating the Post Office or Australia Post Shop at which the items can be collected. If the items remain uncollected for a period of time and are then returned to Two Brothers as per the normal operating procedures of our freight forwarder, the buyer will be required to pay the appropriate freight charge before the products are resent by Two Brothers.

Two Brothers accepts no responsibility for loss or damage to wine that is delivered in accordance with specific instructions nominated by the buyer, and therefore a buyer nominates specific delivery instructions at their own risk.

Breakages

If a case of wine is received with one or more broken bottles, Two Brothers will issue a credit or send replacement bottles if the buyer notifies Two Brothers within 14 days of payment. Two Brothers reserves the right to request proof of any breakages being claimed by the buyer.

Returns & Refunds

If for any reason you are not completely satisfied with your purchase, we will give you a money-back guarantee from the time you receive the goods. Please email us at wine@twobrothers.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of loss, theft or damage to goods during transit and therefore we advise you take out shipment registration or insurance with your postal carrier. Two Brothers will not be responsible for parcels lost or damaged in transit if you choose not to insure.